Returns & Exchanges
At Ebros Gift Store, we want you to be completely satisfied with your home decor and collectibles. If your order doesn't meet your expectations, you can return your items within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Contact our customer support team with your order number and the specific reason for your return to receive a Return Merchandise Authorization (RMA).
Secure Packaging
Carefully pack the items in their original manufacturer packaging and include all protective inserts to ensure the fragile home decor arrives back safely.
Ship the Item
Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.
Inspection and Refund
Once our warehouse receives and inspects the returned goods, we will process your refund or ship your replacement item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing